We also have backend integrations with the customer provided REST API for core banking. Here we are using inbuilt Dialogflow Facebook connector and since Viber connector is no more supported by the Google we have created customer Viber connector using Dialogflow and Viber API. Bot is developed using Dialogflow console and supports Facebook and Viber messenger channels. But since it’s a project designed and developed based on customer specific requirements there are few changes in the architecture. This bot is based on ‘Multimodal Bot solution’ architecture. Banking Bot Published on Facebook and Viber
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